Terms and Conditions
FAQs
Exterior and Roof Softwashing
What do I need to do to prepare for my exterior washing service? Before Your Clean: Please make sure we are aware of any areas of your home that leak, or have leaked in the past so we can take extra precautions when cleaning those areas. Please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house! Please make sure your pets are inside during the service. We will need access to a functional exterior water source. Most of our house washing packages include widow cleaning because the house washing process could leave splashes of our house washing solution on the windows. We do rinse the solution down but please note, it will not leave your windows sparkling clean like a window cleaning. If your house washing package does not include window cleaning, please feel free to give us a call, and we can get you an updated estimate with the window cleaning added. We want to leave your home sparkling after your cleaning!
Should I be concerned about my plants and landscaping? Short answer: Yes. Roof cleaning always carries an inherent risk to your landscaping and plant life. We can’t guarantee that some of your landscaping will not be affected by the cleaning process (and you should seriously question any roof cleaning contractor who does make such a guarantee…) What we do guarantee is that we’ll take every precaution possible to protect your plant life. We also guarantee that if something negative does happen after your cleaning service, we will be there for you to help you get it rectified. In order to mitigate as much risk as possible, we use a variety of strategies to protect landscaping and plant life: Collection and/or diversion of run-off. Watering surrounding areas before and during cleaning to saturate the plants and soil to reduce chemical uptake. Dilution of over spray and run off before, during and after the job. We can apply a neutralizing agent to soil and plant when requested as an extra service.​ These precautions protect your plants as much as possible. In the event that you do notice any issues after service, such as wilting or browning leaves, wilting flowers, etc., please give us a call. We promise to take care of you!
What do I need to do to prepare for my roof washing service? Before Your Clean: We just need a few simple things from you prior to your service: Please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house! Please make sure your pets are inside during the service. We don’t offer pet bathing, so you’ll have to call someone else for that! 😊 We will need access to a functional exterior water source. We recommend that you water your plants and landscaping thoroughly before and for several days after our visit. It’s also a smart idea to add some extra fertilizer to your soil as needed.
Our Terms of Service Rainier Softwash, LLC is not responsible or liable for any of the following conditions or situations: Leaks or preexisting leaks Preexisting damage to siding, windows, frames, sills or screens, including but not limited to: Scratches, scrapes, etc. Torn, bent or loose screens Oxidized frames, sills or screens Cracked or damaged glass Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile. Oxidization on vinyl or metal siding. (This staining may be removable for an additional charge. Please call for details.) General house washing service does not include removal of the following (these items may be removable at an additional charge, please speak with our office for more details): Glue, caulk or other adhesive residue Paint overspray, splatters, drips or brush marks Mortar, concrete, or other hard debris Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc. Failing, faded or peeling sealers or other coatings. Oxidization
Pressure Washing
What do I need to do to prepare for my pressure washing service? Before Your Clean: We just need a few simple things from you prior to your service: Please make sure all windows and doors are shut tightly and locked up. We wouldn’t want to get any water inside your house! Please make sure your pets are inside during the service. We will need access to a functional exterior water source. Please move any outdoor furniture away from surfaces that are scheduled to be cleaned. If you need assistance with this, or would prefer to have us handle it, please let us know during the scheduling process.
Our Terms of Service Rainier Softwash, LLC is not responsible or liable for any of the following conditions or situations: Pre existing damage to siding, windows, frames, sills or screens, including but not limited to: Scratches, scrapes, etc. Torn, bent or loose screens Oxidized frames, sills or screens Cracked or damaged glass Preexisting damage to surfaces such as concrete, pavers, stonework, brick and tile. General pressure washing service does not include removal of the following (these items may be removable at an additional charge, please speak with our office for more details): Glue, caulk or other adhesive residue Paint overspray, splatters, drips or brush marks Mortar, concrete, or other hard debris Non-organic staining and discoloration such as rust, efflorescence, calcium deposits, irrigation runoff, fertilizer stains, etc. Failing, faded or peeling sealers or other coatings.
Gutter Cleaning
What do I need to do to prepare for my gutter cleaning service? Before Your Clean We just need a few simple things from you prior to your service: We will need access to a functional exterior water source. We will bag up the gutter debris for disposal for you. Please let the crew know where you would like the bagged gutter debris left. That’s pretty much it!
Our Terms of Service Rainier Softwash, LLC is not responsible or liable for any of the following conditions or situations: Preexisting damage to siding, gutters, downspouts and drains. Preexisting damage to gutter guards and/or covers. Loose hangers, rotted or broken fascia, or other pitch and fastener related gutter issues.
General
What if it rains on the day of my scheduled service? In order to stay on schedule, we do work in light rain situations. We find that it's rare for rain to affect our cleaning.
Privacy Policy
Privacy Policy Effective Date: October 3, 2023 Thank you for choosing Rainier Softwash, LLC for your exterior cleaning needs. At Rainier Softwash, LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our check-out page or our services. By using our check-out page and services, you consent to the practices described in this Privacy Policy. 1. Information We Collect We may collect the following personal information on our check-out page: Name: We collect your full name to identify you as our customer and for billing purposes. Address: We collect your address to provide you with our exterior cleaning services and to calculate service availability and pricing. Phone Number: We collect your phone number to contact you regarding your service request, to confirm appointments, and for customer service purposes. 2. How We Use Your Information We use your personal information for the following purposes: Service Fulfillment: We use your name, address, and phone number to fulfill your exterior cleaning service request and to communicate with you about your appointment. Customer Support: Your phone number may be used to contact you for customer support and service-related issues. Billing and Payment: We use your name and address for billing purposes and to process payments for the services you request. Marketing and Promotions: With your consent, we may use your email address to send you promotional materials, newsletters, or special offers. You can opt out of marketing communications at any time by following the instructions provided in the communication. 3. Disclosure of Your Information We do not sell, trade, or rent your personal information to third parties. We may share your personal information with trusted service providers or contractors who assist us in providing our services. These service providers are contractually obligated to protect your information and may only use it for the purposes we specify. We may also disclose your information if required by law, to protect our rights, or in the event of a business transfer. 4. Security of Your Information We take the security of your personal information seriously and implement reasonable measures to protect it. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee the absolute security of your data. 5. Your Choices You have the following choices regarding your personal information: Access and Update: You can access and update your personal information by contacting us at rainiersoftwashllc@gmail.com Marketing Communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us. 6. Changes to this Privacy Policy We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised policy on our website and updating the effective date. 7. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact us at: Rainier Softwash, LLC Email: rainiersoftwashllc@gmail.com Address: Cowiche, WA Thank you for choosing Rainier Softwash, LLC. We value your trust and are committed to protecting your privacy.
